Friday, January 18, 2013
The A-Team & Kudos
Over the holiday, a few developments occurred on my home. I've posted about some of them, like cabinets, tile, garage door, etc. Each new thing by itself carves out some uncharted space in my head for consideration, for which I primarily consider the question: was the job done right? When something isn't done right, my PM has to know about it, and without trying to come across like an extremist, arrogant, snotty, or any other negative behavior, I try to spell it out by email giving care to express terseness toward the important issues (of course, that doesn't always work out).Recently there have been a few issues to crop up, and when they do, I try to fit them into three categories...
- Cosmetic (easy to correct)
- Incomplete (work not yet performed or is on hold for something)
- Unacceptable (work is shoddy and should be redone)
If anything falls on your unacceptable list, communicate it a.s.a.p. Your PM is probably already aware of it, will agree with you, but may be seeking additional information from the subcontractor, or management on how to rectify it. The time to get emotional about it isn't before this point, but after, and only if after the music is getting out of sync. That's not happened to me thankfully, well, at least not with my PM--I attribute his excellent communication skills and genuine desire to build a solid home.
In a previous meeting, he talked about a period where he will be bringing in his trusted crew, to come in and smooth out the rough edges. I forgot about that, but now that they are present, I call'm the A-Team. I've met one guy, very nice fellow, and can't wait to see the magic he does. In my mind, I'd think they'd deal mostly with the Cosmetic/Incomplete stuff, and perhaps generally they do. But if an item falls in the Unacceptable list, then I feel it's unfortunate they would be required to handle it, although I am sure their specialization is up to the task.
The issues.
- Bathroom tile (unacceptable)
- Porch pilaster partially misses foundation (unacceptable)
- Garage door not sealed (incomplete)
- Cracks in windows/vanities (incomplete)
- Cabinet hole from microwave power cable (cosmetic)
- Cabinet knobs aren't aligned (cosmetic)
- Cabinets dinged up (cosmetic)
- Basement bathroom interior top door casing cut to fit slanted ceiling (cosmetic)
- Baseboards in tiled areas sit too low beneath tile (cosmetic)
- Back deck support beam placement slightly impedes exit (cosmetic)
Let me say that I am in that house almost every day. Because of this, there have been legitimate items I've caught that I do think would have gone unnoticed. So in my opinion, my involvement, and my affinity for my PM, is resulting is an incredibly well built home. It sure does have a beauty deserving of it!
Here's a few pictures to prove it...
Anyway, a special thanks to my Project Manager (R.H.) for being considerate, communicative, and managing my expectations, even the ridiculous ones. I genuinely feel, in spite of all my skepticism, this is one excellent house! Any new home buyers in my neck of the woods should be in for a great experience, and an awesome product!!!
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We must have had the same tile guy!!!!!
ReplyDeleteOh no!!! I hope you got it handled! I'm expecting perfection now that it is being redone.
DeleteOurs has not been fixed as of yet......
DeleteI am glad you have a good PM, communication is always the key. I read a postI believe by DWtimes where the SR was rude, I think that is unaccentable.
ReplyDeletehehe... thank you!
ReplyDelete